Return & Refund Policy

Return & Refund Policy

At Frilaneturecollection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to make your shopping experience as smooth as possible.

1. Return & Exchange Period
We offer a 30-day return and exchange policy, starting from the date you receive your order. If you’re not completely satisfied with your purchase, you can return or exchange the item within this period.

2. Free Returns & Exchanges
We believe in hassle-free shopping, so we offer no fee for returns or exchanges. This means you won’t incur any extra costs when you decide to return or exchange a product. Our goal is to make your shopping experience as stress-free as possible.

3. Return Shipping Costs
For returns and exchanges, the return shipping cost is covered by us. We will provide you with a prepaid return label, which ensures that you do not have to pay for the return shipping. Simply use the label to send the item back to us.

4. Product Eligibility
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. We cannot accept returns or exchanges for items that have been opened, used, or damaged. All returned products will be inspected before we proceed with the return or exchange.

5. How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:

  • Contact our customer service team within 30 days of receiving your order. You can reach us at [email protected] or call +61 412 861 753.

  • Provide your order number and let us know which item(s) you would like to return or exchange.

  • We will provide you with a prepaid return shipping label, as well as instructions on how to send the item back to us.

6. Refund Process
Once we receive the returned item(s), we will process your refund. The refund will be credited to your original payment method used during the purchase. Please note that the refund may take 7-10 business days to reflect in your account, depending on your payment provider or bank.

7. Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with your return or exchange, please don’t hesitate to get in touch with us:

  • Email: [email protected]

  • Phone: +61 412 861 753

  • Address: 537-539 Kent St, Sydney NSW 2000, Australia

We are committed to ensuring your satisfaction and will do our best to assist you throughout the return and refund process.

8. Exceptions
Some items may not be eligible for return or exchange, including:

  • Custom or personalized items.

  • Perishable goods.

  • Gift cards (if applicable).

If you are unsure whether an item is eligible for return, please contact us before making a purchase, and we’ll be happy to assist you.