Shipping Policy

Shipping Policy

At Frilaneturecollection, we aim to provide efficient and reliable shipping services to ensure your order reaches you in a timely manner. Below are the details of our shipping process:

1. Order Processing Time
All orders will be processed within 1-3 business days. Orders placed on weekends or public holidays may experience slight delays. You will receive a confirmation email once your order is processed.

2. Shipping Countries
We currently offer shipping within Australia only.

3. Estimated Delivery Time
Orders are typically delivered within 5-7 business days after processing. Delivery times may vary depending on your location. Some remote areas may take longer to deliver.

4. Shipping Fees

  • For orders with a value between $0.01 and $29.99 AUD, a shipping fee of $3.99 AUD will be applied.

  • Orders that total $30.00 AUD or more are eligible for free shipping.

5. Delivery Address
Please double-check that your shipping address is accurate before finalizing your purchase. We cannot be held responsible for any delays or lost shipments caused by an incorrect or incomplete address.

6. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so that you can track the status of your shipment.

7. Shipping Provider
We work with trusted and reliable delivery partners to ensure that your order is delivered safely and efficiently. The shipping carrier will be selected based on the size of your order and your location.

8. Delivery Delays
While we make every effort to ensure that your order arrives on time, there may be delays due to factors beyond our control, such as extreme weather conditions or issues with our delivery partners. We appreciate your patience and understanding in these situations.

9. International Shipping
At this time, we only ship within Australia. We do not currently offer international shipping.

10. Lost or Damaged Orders
In the event that your package is lost or damaged during shipping, please contact us immediately at [email protected] or call +61 412 861 753. We will assist you in resolving the issue as quickly as possible.

11. Signature Requirement
For higher-value orders, a signature may be required upon delivery. Please ensure that someone is available at the shipping address to sign for the package.

12. Order Modifications
If you need to make changes to your shipping details after placing an order, please contact us as soon as possible. Once the order has been processed and shipped, changes cannot be made.

13. Shipping to PO Boxes
We currently offer shipping to PO Boxes. Please ensure your PO Box address is accurate when placing your order.

14. Delivery Confirmation
Once your order has been delivered, you will receive an email confirming its delivery. If you do not receive your package within the estimated delivery time, please contact us for further assistance.

15. Handling of Multiple Shipments
In some cases, your order may be shipped in separate packages. If this happens, you will receive separate tracking numbers for each package.

16. Free Shipping Eligibility
Free shipping applies to orders with a subtotal of $30.00 AUD or more. 

17. Return Shipping Costs
If you need to return an item, you will be responsible for the return shipping costs unless the item is damaged or defective. Please refer to our Returns and Refund Policy for more information.

18. Order Confirmation and Updates
You will receive an order confirmation email immediately after your purchase, followed by updates on your order’s shipping status. If you don't receive confirmation, please check your spam folder or contact us.

19. Shipping Timeframes on Public Holidays
Please note that during public holidays, processing and delivery times may be slightly longer than usual. If your order is affected by a public holiday, we will notify you accordingly.

20. Customer Support
If you have any questions regarding shipping or need assistance, please don’t hesitate to reach out to us at [email protected] or call +61 412 861 753. We are here to help!

We are committed to delivering your order in the most efficient and cost-effective way possible. Thank you for choosing Frilaneturecollection.